First Assistance delivers a range of comprehensive,
integrated, global travel assistance and travel risk
management products and services.
We understand the needs of travellers and
expatriates affected by travel delays and
disruption, lost luggage and personal item theft
while overseas. We strive to deliver satisfaction
and peace of mind at any time of the day anywhere in
We help human resources managers or risk managers
meet their duty of care obligations and quickly
respond to unexpected events such as a terrorist
attack, transport accident, civil uprising or
natural disaster. Employees can be tracked and
located in real-time based on their flight and
Travel Risk Management
We can design and implement business continuity and
crisis response plans at group level and for site
specific locations to support your duty of care
responsibilities. In-depth risk assessments and site
security surveys for existing and future locations.
Daily Welfare Checks
We understand an employer’s need to meet their duty
of care responsibilities and can help safeguard
remote or traveling workers wherever they may be
located in the world.
Travel Safety Training
Employees in foreign countries face a number of
potential hazards including disease, crime, natural
disasters and civil unrest. Our travel safety
training gives participants the knowledge required
to manage and mitigate these risks and conduct their
overseas travels safely.
We provide immediate access to multilingual
expertise, logistical advice and on ground
professionals, ensuring your travel risk and
security needs of business travelers, expatriates
and local nationals are met wherever they are in the
"Thanks so much for your help and support
with my situation. Getting mum to China and
putting my mind at ease with the entire
From Case Managers and Logisticians to Security
Specialists and Travel Experts — our team work
together to ensure your people are safe and
sound. Talk to Us.
View Our Team
Ramona Cobb is responsible for managing
operations and key accounts. She brings over
15 years’ experience in the telecommunications
and insurance industries. Ramona’s experience
and customer focus ensures the constant
delivery of a world-class customer experience.
Ramona joined First Assistance in 2011.
Reuben is responsible for managing software
development projects and product ownership. He
has a degree in biomedical neuroscience.
Reuben joined First Assistance in 2011.
Michael Good -Sydney
Michael joined First Assistance Sydney in 2014
with over 5 years of experience in the
Australian assistance industry, Michael is a
subject matter expert in case management,
security assistance and legal assistance with
his background as a practicing solicitor.
Michael remains focused in his role on
developing operational efficiency, enhancing
customer service and meeting customer
Annually provide medical, security and travel
services to 450,000 travellers, 200,000
expatriates for over 7,000 organisations
Global network of over 75,000 approved and
accredited service providers including;
Air ambulance providers
Air charter companies
Level 8, 56 Cawley Street Ellerslie,
Auckland 1051 New Zealand
PO Box 17-310, Greenlane, Auckland
1546, New Zealand