A global network of medical professionals caring
for your people
First Assistance is chosen by insurers, corporations, and governments to deliver world class medical services to expatriates, traveler’s and local nationals situated anywhere in the world 24/7.
Medical Assistance
We deliver global medical assistance services managing both inpatient and outpatient medical cases for business travellers, leisure traveller and expatriates located anywhere in the world. With a global network of hospitals, agents and partner organisations, we provide 24 hour multi-lingual services with doctors and nurses experienced in all aspects of international health care available at all times
Medical Assessments
Medical underwriting tools provide insurance companies with the ability to incorporate medical risk assessment into online, call centre and agent sales processes. Being able to accurately and efficiently assess the increased risk of pre-existing conditions at the point of sale leads to increased sales, transformed underwriting results and operational
Medical Cost Containment
Effective medical cost containment is a fine balance between minimising costs without compromising on service quality and patient care. Our worldwide cost containment network means we are able to pass on the benefits of negotiated discounts and intercompany pricing to our clients.
Occupational Safety and Health
Employees sent overseas present new challenges if they or their families are not screened for pre-existing conditions. This can result in the need for increased medical care, failed or disrupted assignments and unexpected evacuation and significantly higher costs.
Telemedicine
Our specialist accident and emergency consultants use leading technology to deliver medical diagnostic and treatment advice 24/7 to offshore and remote on-site medics and employees. The capability to immediately access world-leading emergency medicine specialists highly skilled in remote medical support can be life-saving in the event of medical emergencies in remote or underdeveloped areas.
Medical Repatriation
First Assistance’s in-house specialists deliver a range of evacuation and repatriation services utilising both commercial flights and private air ambulances with experienced aviation medical crews. Our medical, regulatory and logistical experts provide customised responses based on the most appropriate and cost-effective option.
Our Products
Our team of Medical Specialists, Doctors and Critical Nurses deliver a range of remote medical products and services ensuring your duty of care obligations are met.
Our Stories
Our People
From Doctors and Specialists to Nurses and Paramedics — our team work together to ensure first world medical care is always at hand. Talk to Us.
Dr Brett Gerrard - Chief Medical Officer
Fran Grieve - Head of Nursing
Dr Tony Svensen
Dr Konrad Blackman
Dr Ben Powell
Dr Gareth Richards
Dr Shaun Counsell
Dr Ben O'Leary
Annually provide medical, security and travel services to 450,000 travellers, 200,000 expatriates for over 7,000 organisations
Global network of over 75,000 approved and accredited service providers including;
- Hospitals
- Medical centres
- Air ambulance providers
- Helicopters
- Ambulances
- Medical Escorts
- Cost Containment Specialists
Our Contacts
New Zealand
Level 8, 56 Cawley Street
Ellerslie,
Auckland 1051
New Zealand
PO Box 17-310, Greenlane,
Auckland
1546, New Zealand
Phone +64-9-356 1656
Fax +64-9-355
0484
Australia
Suite 2, Level 3, 550 Lonsdale Street,
Melbourne,
VIC 3000, Australia
PO Box 13228, Law Courts
VIC 8010, Australia
Phone +61 2 8036 3193
Fax +61 2 8569
1381