A global network of medical professionals caring for your people
First Assistance delivers a range of comprehensive, integrated, global travel assistance and travel risk management products and services.
Medical Assistance
We deliver global medical assistance services managing both inpatient and outpatient medical cases for business travellers, leisure traveller and expatriates located anywhere in the world. With a global network of hospitals, agents and partner organisations, we provide 24 hour multi-lingual services with doctors and nurses experienced in all aspects of international health care available at all times
Medical Cost Containment
Effective medical cost containment is a fine balance between minimising costs without compromising on service quality and patient care. Our worldwide cost containment network means we are able to pass on the benefits of negotiated discounts and intercompany pricing to our clients.
Occupational Health & Safety
Employees sent overseas present new challenges if they or their families are not screened for pre-existing conditions. This can result in the need for increased medical care, failed or disrupted assignments and unexpected evacuation and significantly higher costs.
Telemedicine
Our specialist accident and emergency consultants use leading technology to deliver medical diagnostic and treatment advice 24/7 to offshore and remote on-site medics and employees. The capability to immediately access world-leading emergency medicine specialists highly skilled in remote medical support can be life-saving in the event of medical emergencies in remote or underdeveloped areas.
Medical Repatriation
First Assistance's in-house specialists deliver a range of evacuation and repatriation services utilising both commercial flights and private air ambulances with experienced aviation medical crews. Our medical, regulatory and logistical experts provide customised responses based on the most appropriate and cost-effective option.
Our Products
Our team of Medical Specialists, Doctors and Critical Nurses deliver a range of remote medical products and services ensuring your duty of care obligations are met.
Our Stories
“ Thank you to all the staff involved in our accident while in Japan. The level of care, assistance and professionalism was outstanding. This was a difficult time - Foreign land, not much English etc. Your help made our time much easier. ”
Our People
In recent years, we've transformed our company to become a highly efficient and trusted business partner. Meet the people behind the strategy
Dr Brett Gerrard
· Chief Medical Officer ·
Brett has spent the last 15 years working as an Emergency Medicine specialist around the world. His passion for aviation medicine has seen him involved with helicopter and fixed wing aeromedical retrieval services in Australia and New Zealand as well as international medical repatriation companies. He is currently completing a Masters in Aviation Medicine. After joining First Assistance 3 years ago, he has recently taken on the role as Chief Medical Officer.
Fran Grieve
· Head of Nursing ·
Fran is responsible for leading First Assistance's team of medical assistance and repatriation nurses across Australasia. She has extensive nursing experience in acute hospital, medical assistance and repatriation settings both in New Zealand and Europe. Fran joined First Assistance in 2014.
Dr Ben Powell
· Medical Consultant ·
Ben is based in Queensland, Australia where he works in Emergency Medicine and Aeromedical Retrieval. He has a Master of Public Health degree (Aeromedical Retrieval) and a Postgraduate Certificate in Travel Medicine (MASTA Medal). Ben has had various roles within First Assistance since 2008, including Medical Adviser from 2016
Dr Gareth Richards
· Medical Consultant ·
Gareth is an Australian pre-hospital and retrieval physician working with LifeFlight Australia's helicopter and jet air ambulance services. He has also worked with the Victorian State Paediatric Emergency Transport Service (now PIPER) and is a course director for the Emergency Trauma Management (ETM) course. Gareth is a Clinical Senior Lecturer at the University of Otago and has been with First Assistance since 2014.
Dr Shaun Counsell
· Medical Consultant ·
Shaun lives in Wellington and works predominantly in Urgent Care. He also teaches post-graduate travel, tropical and expedition medicine. He has worked in Travel Medicine and General Practice in the recent past.
Dr Ben O'Leary
· Medical Consultant ·
Ben is a rural generalist with anaesthetic skills, based in regional Victoria. He has worked in Antarctica, Samoa and Far North Queensland, and has a particular interest in altitude illness, remote and tropical medicine, and anaesthetics.
Annually provide medical, security and travel services to 450,000 travellers, 200,000 expatriates for over 7,000 organisations
Global network of over 75,000 approved and accredited service providers including;
- Hospitals
- Medical Centres
- Air Ambulance Providers
- Helicopters
- Ambulances
- Medical Escorts
- Cost Containment Specialists
Our Contacts
New Zealand
Level 8, 56 Cawley Street
Ellerslie, Auckland 1051
New Zealand
PO Box 17-310
Greenlane, Auckland 1546
New Zealand
enquiries@firstassistance.com
Phone: +64 9 356 1656
Fax: +64 9 355 0484
Australia
Suite 2, Level 3, 550 Lonsdale Street
Melbourne, VIC 3000
Australia
PO Box 13228
Law Courts
Melbourne, VIC 8010
Australia
enquiries@firstassistance.com
Phone: +61 3 7046 1977
Fax: +61 2 8569 1381