Connecting you to trusted experts 24/7
At First Assistance, our people are your network. We bring together professionals from diverse disciplines, with complementary skills, to provide distinctly local solutions worldwide
Travel
Looking after travellers, expats and remote workers globally 24/7
Medical
A global network of medical professionals caring for your people first
Travel Risk Assessment
Travel Risk Assessment
Medical Repatriation
Medical Repatriation
Our Products
At First Assistance, our network and experts from the Travel & Medical industry enable us to manage complex & critical situations to provide solutions both locally and worldwide, ensuring your customers, staff, operations and reputation are protected 24/7
Our Stories
“ The acid test of an international private medical insurance plan is how it responds in an emergency. We work hard to deliver high standards of customer service and want to be sure that our members would receive the same standards of commitment, responsiveness and personalised service when they need immediate medical assistance. Partnering with First Assistance has enabled us to be fully in control of the service we deliver to our members. ”
Our People
In recent years, we've transformed our company to become a highly efficient and trusted business partner. Meet the people behind the strategy
David Burns
· Chief Executive Officer ·
David is responsible for the strategic direction and day-to-day operations of First Assistance. David has extensive experience in senior leadership positions in the travel and assistance industries both in Australia and New Zealand. David joined First Assistance in 2013.
Ramona Cobb
· Head of Operations ·
Ramona is responsible for managing operations and key accounts in the Travel and Medical division. She brings over 15 years' experience in the telecommunications and insurance industries. Ramona's experience and customer focus ensures the constant delivery of a world-class customer experience. Ramona joined First Assistance in 2011.
Reuben Cutfield
· Head of IT & Product Management ·
Reuben heads the company's IT, cybersecurity, bid writing, product management, compliance, and international provider management. He holds a degree in Biomedical Science (Neuroscience) and industry certifications in cybersecurity. Reuben joined the organisation in 2011.
Annually provide medical, security and travel services to 450,000 travellers, 200,000 expatriates for over 7,000 organisations
Global network of over 75,000 approved and accredited service providers including;
- Hospitals
- Medical Centres
- Air Ambulance Providers
- Helicopters
- Ambulances
- Medical Escorts
- Cost Containment Specialists
Our Contacts
New Zealand
Level 8, 56 Cawley Street
Ellerslie, Auckland 1051
New Zealand
PO Box 17-310
Greenlane, Auckland 1546
New Zealand
enquiries@firstassistance.com
Phone: +64 9 356 1656
Fax: +64 9 355 0484
Australia
Suite 2, Level 3, 550 Lonsdale Street
Melbourne, VIC 3000
Australia
PO Box 13228
Law Courts
Melbourne, VIC 8010
Australia
enquiries@firstassistance.com
Phone: +61 3 7046 1977
Fax: +61 2 8569 1381