First Assistance delivers a range of comprehensive, integrated, global travel assistance and travel
risk management products and services.
We understand the needs of travellers and expatriates affected by travel delays and disruption, lost
luggage and personal item theft while overseas. We strive to deliver satisfaction and peace of
mind at any time of the day anywhere in the world.
We help human resources managers or risk managers meet their duty of care obligations and quickly
respond to unexpected events such as a terrorist attack, transport accident, civil uprising or
natural disaster. Employees can be tracked and located in real-time based on their flight and accommodation
Travel Risk Management
We can design and implement business continuity and crisis response plans at group level and for
site specific locations to support your duty of care responsibilities. In-depth risk assessments
and site security surveys for existing and future locations.
Daily Welfare Checks
We understand an employer’s need to meet their duty of care responsibilities and can help safeguard
remote or traveling workers wherever they may be located in the world.
Travel Safety Training
Employees in foreign countries face a number of potential hazards including disease, crime, natural
disasters and civil unrest. Our travel safety training gives participants the knowledge required
to manage and mitigate these risks and conduct their overseas travels safely.
We provide immediate access to multilingual expertise, logistical advice and on ground professionals,
ensuring your travel risk and security needs of business travelers, expatriates and local nationals
are met wherever they are in the world 24/7.
"Thanks so much for your help and support with my situation. Getting mum to China and putting
my mind at ease with the entire circumstance."
From Case Managers and Logisticians to Security Specialists and Travel Experts — our team work
together to ensure your people are safe and sound. Talk to Us.
View Our Team
David is responsible for the strategic direction and day-to-day operations of the Travel and Medical business globally. David
has extensive experience in senior leadership positions in the travel and assistance industries
both in Australia and New Zealand. David joined First Assistance in 2013 and is a member
of the Executive Team.
Ramona Cobb is responsible for managing operations and key accounts in the Travel and Medical division. She brings over 15
years’ experience in the telecommunications and insurance industries. Ramona’s experience
and customer focus ensures the constant delivery of a world-class customer experience. Ramona
joined First Assistance in 2011.
Reuben is responsible for provider network management, software development and product ownership. He has a degree in biomedical
neuroscience. Reuben joined Frist Assistance in 2011 as a case manager.
Michael joined First Assistance in 2014 with over 5 years of experience in the Australian assistance industry, Michael is
a subject matter expert in case management, security assistance and legal assistance with
his background as a practicing solicitor. Michael remains focused in his role on developing
operational efficiency, enhancing customer service and meeting customer requirements.
Nicky Raffaelli is UK Business Manager, and responsible for the management of key accounts throughout Europe. Nicky has over
20 years’ experience in the Private Medical Insurance and Assistance industry, with a particular
focus on quality assurance and cost containment. Nicky joined First Assistance in 2006.
Operations & Client Support manager - Supporting our clients and our operation.
Annually provide medical, security and travel services to 450,000 travellers, 200,000 expatriates
for over 7,000 organisations
Global network of over 75,000 approved and accredited service providers including;
Air ambulance providers
Air charter companies
Level 1, Building B, Millennium Centre
602 Great South Road, Greenlane
Auckland, New Zealand
PO Box 17-310, Greenlane
Auckland 1546, New Zealand