First Assistance is chosen by insurers, corporations, and governments to deliver world class medical
services to expatriates, traveler’s and local nationals situated anywhere in the world 24/7.
We deliver global medical assistance services managing both inpatient and outpatient medical cases
for business travellers, leisure traveller and expatriates located anywhere in the world. With
a global network of hospitals, agents and partner organisations, we provide 24 hour multi-lingual
services with doctors and nurses experienced in all aspects of international health care available
at all times
Medical underwriting tools provide insurance companies with the ability to incorporate medical risk
assessment into online, call centre and agent sales processes. Being able to accurately and efficiently
assess the increased risk of pre-existing conditions at the point of sale leads to increased sales,
transformed underwriting results and operational
Medical Cost Containment
Effective medical cost containment is a fine balance between minimising costs without compromising
on service quality and patient care. Our worldwide cost containment network means we are able to
pass on the benefits of negotiated discounts and intercompany pricing to our clients.
Occupational Safety and Health
Employees sent overseas present new challenges if they or their families are not screened for pre-existing
conditions. This can result in the need for increased medical care, failed or disrupted assignments
and unexpected evacuation and significantly higher costs.
Our specialist accident and emergency consultants use leading technology to deliver medical diagnostic
and treatment advice 24/7 to offshore and remote on-site medics and employees. The capability to
immediately access world-leading emergency medicine specialists highly skilled in remote medical
support can be life-saving in the event of medical emergencies in remote or underdeveloped areas.
First Assistance’s in-house specialists deliver a range of evacuation and repatriation services utilising
both commercial flights and private air ambulances with experienced aviation medical crews. Our
medical, regulatory and logistical experts provide customised responses based on the most appropriate
and cost-effective option.
Our team of Medical Specialists, Doctors and Critical Nurses deliver a range of remote medical products
and services ensuring your duty of care obligations are met.
"Thank you to all the staff involved in our accident while in Japan. The level of care, assistance
and professionalism was outstanding. This was a difficult time – Foreign land, not much English
etc. Your help made our time much easier."
From Doctors and Specialists to Nurses and Paramedics — our team work together to ensure first
world medical care is always at hand. Talk to Us.
View Our Team
David is responsible for the strategic direction and day-to-day operations of the Travel and Medical business globally. David
has extensive experience in senior leadership positions in the travel and assistance industries
both in Australia and New Zealand. David joined First Assistance in 2013 and is a member
of the Executive Team.
Dr Graham Denyer
Graham provides medical leadership to a team that faces an endless variety of medical and logistic challenges for customers
across the globe. His clinical background is emergency medicine and at First Assistance he
combines those skills with his broad experience in rural and remote medicine, aviation medicine
and in the provision of medical care within multidisciplinary operational environments. Graham
was previously a medical officer with the Australian Antarctic program and joined First Assistance
Fran is responsible for leading First Assistance’s team of medical assistance and repatriation nurses across Australasia.
She has extensive nursing experience in acute hospital, medical assistance and repatriation
settings both in New Zealand and Europe. Fran joined First Assistance in 2014.
Lynda Cobb – Martin
Lynda has extensive nursing experience in occupational medicine, travel and tropical medicine, aviation medicine, insurance
and medical assistance. Having joined First Assistance in 2011 Lynda has previous experience
in several market sectors including emergency services, mining, and corporate OHS.
Dr Claude Preitner
A Swiss native, Claude spent 16 years in his own general practice prior to specialising in aviation medicine. He holds a
commercial pilot’s licence and has held the position of Senior Medical Officer for the New
Zealand Civil Aviation Authority since 2002. Claude has been a medical consultant to First
Assistance since 2011.
Dr Tony Svensen
Tony is a partner in a thriving full time general practice in Auckland, New Zealand. In addition to his broad generalist
medical background he has extensive experience in aviation medicine and the medical assistance
industry and has been a medical consultant to First Assistance for the past 14 years.
Dr Paul Scott
Dr Scott is based in Hobart, Australia and his background is in Emergency Medicine. He's had extensive experience as
a paramedic, Antarctic Field Guide and Wilderness Medicine Educator.
Dr Konrad Blackman
Dr Gareth Richards
Annually provide medical, security and travel services to 450,000 travellers, 200,000 expatriates
for over 7,000 organisations
Global network of over 75,000 approved and accredited service providers including;
Air ambulance providers
Air charter companies
Level 1, Building B, Millennium Centre
602 Great South Road, Greenlane
Auckland, New Zealand
PO Box 17-310, Greenlane
Auckland 1546, New Zealand